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TENANT FAQs

What is a tenant portal?

The tenant portal can be used to pay rent, submit maintenance requests, contact us with questions about your account, review your account statements and things of that nature.

What forms of rent payments do you accept?

Most tenants pay online via their tenant portal. We also accept payments via a personal check, bank check, money order and RentMoney.

What happens when it is time to move in?

Prior to moving in, you will receive a New Tenant Move-In Guide, as well as communication scheduling your move-in inspection from your property manager. Keys will be provided by your Realtor or your Property Manager. A move-in inspection must be conducted prior to moving any belongings into the property. All required funds and proof of renter’s insurance need to be provided prior to move-in.

Who sets up the utilities?

Tenants are responsible for setting up all utilities.

Who do I contact for regular maintenance and repairs?

If the repair is something that you are not responsible for, per your lease, then contact WPM to open a work order. The fastest way to report a maintenance issue is to submit a service request online through your Tenant Portal. You can also call our customer care center at 844-468-4679 during normal business hours. Either way, we will help you troubleshoot the problem and determine the appropriate course of action.

Who do I call if I have an after hour, weekend or holiday emergency?

For after hours, weekend or holiday emergencies such as no heat, no air conditioning when the temperature is above 80 degrees, no water, water infiltration, sewer back-up, broken pipe, etc. please call our emergency hotline at 844-468-4679. For gas and fire emergencies, please call 911 and the gas company immediately.

How long will it take for a repair to be made?

We want to make repairs as quickly as possible. Once we receive the maintenance request, we will reach out to you to further understand the issue. Then you will receive an alert with additional information once a vendor is assigned to handle the work. The vendor will contact you prior to visiting the property to arrange access and schedule a time that is convenient for you.

Are pets allowed?

Pets are allowed on a case-by-case basis and are also subject to owner approval. In addition, a separate deposit and monthly non-refundable pet fee may apply.

What happens when it is time to move out?

Your property manager will send you a Tenant Move-Out Packet upon notice that you are not renewing your lease. Your property manager will also be contacting you to schedule your move-out inspection and final walk-through. A report will be completed along with photographs. This must be done when all items have been removed from the property.

When I move out, what do I need to do to receive my full security deposit back?

We advise that you remove all personal belongings and clean the home thoroughly including floors, walls, trim, windows, bathrooms, counters, cabinets and appliances. All carpets should be professionally shampooed. If you are responsible for lawn maintenance, then the grass and hedges need to be trimmed to a reasonable height and all planting beds should be free of weeds. Gutters may need to be cleaned as well. In addition, be sure to review your lease for any additional requirements.

Can you help me purchase a home?

Yes. In some situations, it may be possible to purchase the home that you are currently renting. If so, we can have a Weichert, Realtors agent help guide you through the process. If not, we will connect you with a Weichert, Realtors home purchase specialist in your area to assist you with finding the perfect home.

Do you have additional questions?

Contact Us