Maintenance
Troubleshooting
Use the following maintenance tips and step-by-step instructions to help you troubleshoot any simple repair issue and resolve things quickly and efficiently. Always submit a maintenance request via your tenant portal if you cannot resolve the problem yourself. For all emergency service maintenance situations, call 844-468-4679 any day or time for immediate assistance. If there is an emergency that threatens you or anyone else in the property, call 911 first. If the situation involves a serious water leak, locate the main water valve in your rental property and turn it to the off/closed position.
- Check the fuse box for a tripped breaker switch.
- Contact your power company to inquire if there is a power outage in your neighborhood.
- Test the light switches to see if that turns the outlet on or off.
- Locate the GFCI outlets (outlets with the test and reset buttons) and press the reset button on all GFCI outlets throughout the home.
- Tip: Look for GFCIs in bathrooms, kitchens, basements, garages and on the exterior of the home. Test and reset every GFCI you can find.
- Check all appliances to see if too things are plugged in and running such as a microwave, toaster, computer, printer, iron, blow dryer, curling iron, etc. and are causing an overload.
- Check to see if the hot water tank is leaking. If so, please call WPM immediately to report it.
- Check the fuse box for a tripped breaker switch and reset if necessary.
- If it’s a gas water heater, check to see if the pilot light is out. If you can’t turn it on, call your gas provider for instructions.
- Check the air filter and replace it if it’s dirty. Filters should be changed regularly and installed correctly.
- If the digital thermostat is not working, check/change the battery.
- If you notice ice on the coils at the unit, turn off AC immediately and submit a maintenance request.
- Is the garbage disposal making a humming sound? If so, run your hand along the bottom of the unit (not in the unit) and feel for a small button. Once you find the button, press it to reset the disposal.
- Check for blockage in the sink around the blades. Before putting your hands or a utensil down the sink, make sure the unit is turned off.
- Do not use liquid drain cleaner in the kitchen sink or garbage disposal.
- TIP: Do not put things like chicken bones, onion peels, potato skins, coffee grounds, eggshells, excess food or corn husks in the disposal. These items will clog it.
- TIP: To maintain your disposal and keep it odorless, regularly grind pieces of a lemon peel and ice cubes in the disposal.
- Remove hair and/or debris from the drain. Try using a plastic drain stick from a home improvement store to easily remove hair clogs. You can also try using a ball or flange plunger.
- Do not use any cleaning chemical such as Drano.
- Do not detach plumbing. Do not use snakes or metal objects such as a coat hanger to clean out drains.
- Make sure hair and grease are not disposed of in the toilet or sink.
- Use a plunger with short, quick motions.
- Do not detach plumbing.
- Do not use snakes or metal objects such as a coat hanger to clean out drains.
- Inside the toilet tank, check for a kink or disconnect of lift chain from the handle lever which is preventing the flap from sitting properly.
- Check to see if the washing machine taps are turned on at the wall.
- Check if appliance is plugged in at the wall.
- Check if the lid is closed properly.
- Check if the settings knob is pointed directly on the desired settings.
- If the machine has stopped halfway through the cycle, you may have overloaded the machine and caused it to be out of balance. Try opening the lid and redistributing the wash evenly in the drum.
- Don’t overload the machine.
- ONLY use laundry detergent. NEVER use dishwashing detergent.
- Dryer can automatically shut down due to overload of lint in the filter. Check to see if the filter needs to be cleaned out. Remember to always clean the filter after each use.
- Failure to clean the dryer is the leading cause of dryer fires. 2,900 residential dryer fires are reported each year.
- Remove the lint trap and clean out all the dust, lint, and any other debris. Replace the trap in the dryer.
- If the dryer duct is clogged beyond the lint trap, submit a maintenance request ASAP and stop using the dryer until the vent is cleaned.
- Check the thermostat to make sure it hasn’t been turned way down or way up by mistake.
- Be sure the vents in the back of the freezer compartment aren’t blocked by boxes of ice cream or frozen food packages. The vents must be clear for cold air to circulate.
- Vacuum the coils under or behind the fridge. Clogged coils can cause poor cooling.
- Clean the seals around the refrigerator doors to keep cool air from escaping.
- If your smoke alarm or CO2 detector is going off, please go outside and call 911 immediately.
- If your smoke alarm or CO2 detector is beeping, it is likely that the battery needs to be replaced. Please check the type of battery needed and replace it.
- Do not disconnect or remove smoke alarms or CO2 detectors as they are required by law.
- Check the remote-control batteries. The remote will not work if the batteries need to be changed. For help with changing the battery, Google it or look for a YouTube video.
Testimonials
Austin Brown
I have used Weichert Realty as my property management company before and I chose them again. They provide a good service at a fair price. They will vet your tenants and they have a number of contractors on call for any work that needs to be done… None of my tenants have had any issues with them.
Larry Masullo
I feel I’m in good hands with their property management skills. They are efficient and are able to take the pressure off of me.
Rodney Payne
We have been using Weichert Property Management for about 14 years. All in all, it has been a very positive experience.
While various staff has turned over, we have been fortunate to have Mary Egnor watching over our property during the entire time…