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Owners – FAQs

What types of properties do you manage?

We manage single family homes, condominiums, townhomes and multi-family properties. Our focus is residential.

Why should I use HomeRiver Group Property Management?

Our ability to obtain higher rents, lower vacancy rates, reasonable repair costs and a faster turn on vacant units allow owners a better cash flow than if you try to manage the day-to-day burdens yourself.

Managing a property is a lot of work. Beyond that, it starts to impact where you are spending your time, and ultimately your quality of life. We can remove the headaches and give you back your time to focus on what’s most important to you. Our service model is focused on this, and you’ll experience it through our proactive communication, reduced vacancy rate, and fewer tenant turnovers. We talk to a lot of owners who realize the time spent dealing with tenants and vendors is not what they want to be spending their time on. Our services help to protect your investment, enhance your cash flow and save you valuable time.

Do you handle late night issues?

Yes, we will handle those late-night emergencies for you. We take tenant maintenance requests on a 24/7 basis via our online portal and have our emergency service maintenance hotline for tenants to call for after-hours, weekend and holiday emergencies.

How will you manage my property?

We have a portfolio management style. The portfolio manager is ultimately responsible for your home. Your dedicated portfolio manager is supported by a customer care team and an accounting team to ensure you receive the service you deserve. We know that property managers cannot be available 24/7, so we want to be sure that you have access to what you need, when you need it. That is why our structure is so successful. Our customer care team is available during normal business hours to assist our owners and tenants, plus we have an after- hours emergency call center to handle emergency work order requests, and you have access to all of your property records online 24/7/365.

Is there an upcharge on work orders?

No. Maintenance is a profit center for a lot of other management companies but that is not our policy. You’ll never be up charged on any regular maintenance with HomeRiver Group. That is one way we differ from a lot of other management companies.

What options do you have for tenants to pay rent?

We make paying rent easy by offering a variety of ways for your tenant to pay rent from online to in-person via RentMoney. We offer these conveniences to help ensure that you get your money as quickly as possible each month.

How long after the tenant pays rent will I receive my funds?

We process owner draws each working day to ensure that the rent is transferred to your account ASAP, after the funds clear the tenant’s bank.

I have existing tenants in my property. Can you still take over the property management?

Absolutely. We can manage a property with existing tenants.

Do you handle lease renewals?

Prior to the end of the lease term, if the tenant is in good standing, we will confirm with you that you are interested in continuing to lease your property and will then move forward with the lease renewal process.

It is very important to be proactive about the lease renewal process. A lot goes into this, but our goal is to make sure the best decisions are made around renewing a tenant and adjusting the rental rate.

Will you help me with an eviction?

The eviction process is something that must be handled correctly so that you can remove the tenant in the shortest amount of time. We will work with your attorney and help coordinate things at the local level.

How do you screen tenants?

We have a comprehensive screening process with advanced background check technology to ensure only highly qualified applicants are approved.

While it is impossible to eliminate all the risk, a good screening process can help minimize it.

How do I know what my monthly rent should be?

A thorough rental analysis which considers the size, number of bedrooms and baths, age and other features including upgrades will be done prior to listing your property. These details are compared with similar properties in your area to determine the right price. The goal is to get you the highest rental rate in the shortest amount of time.

Does the tenant pay a security deposit?

Yes. Fees are set within the lease and are subject to state regulations.

How are pets handled?

Pets are not allowed without your permission, except for service animals. When pets are allowed, an additional monthly pet fee may be required for each pet. Damage above and beyond any normal wear-and-tear related to a pet is the tenant’s responsibility. All terms will be stated in the lease.

Will I know what is going on with my property?

Yes. We place great emphasis on maintaining a high level of communication. We will contact you at reasonable times to discuss repairs over the allowable monthly threshold and notify you of any tenant request to vacate. In addition, we offer you 24/7 secure access to your property details online via the Owner portal.

Should I give my contact information to the tenant?

No. In our experience, we have found that this only causes confusion. If anything goes wrong with the property, we coordinate everything on your behalf to resolve the issue.

Will you use my vendors?

If one of your favorite vendors wants to be on-boarded as a vendor with us, we will consider it, but they will need to pass the same screening that all of our current vendors passed with Real Page, our vendor credentialing service partner.


Austin Brown

I have used HomeRiver Group as my property management company before and I chose them again. They provide a good service at a fair price. They will vet your tenants and they have a number of contractors on call for any work that needs to be done… None of my tenants have had any issues with them.

Larry Masullo

I feel I’m in good hands with their property management skills. They are efficient and are able to take the pressure off of me.

Rodney Payne

We have been using HomeRiver Group for about 14 years. All in all, it has been a very positive experience.
While various staff has turned over, we have been fortunate to have Mary Egnor watching over our property during the entire time…

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